Refund policy
Returns & Refunds
Because our products are custom-made and personalized specifically for each order, all sales are final and we do not offer refunds.
Remakes for Damaged or Defective Products
If your order arrives damaged due to production issues or contains a manufacturing or printing defect caused by The Sticky Pixels, please contact us within 48 hours of confirmed delivery at:
contact.thestickypixels@gmail.com
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the defect or damage
If approved, we will remake the affected item at no additional charge.
Customer Errors
Remakes or replacements are not provided free of charge when issues result from:
- Incorrect measurements supplied by the customer
- Ordering the wrong frame size
- Low-resolution or poor-quality uploaded images
- Incorrect personalization details submitted during checkout
- Customer preference changes after production begins
In these situations, a new order or applicable replacement charges will apply.
STL Files & Digital Downloads
Due to the nature of digital products, all STL file purchases and digital downloads are final and cannot be refunded, exchanged, or cancelled once delivered.
Questions?
If you have any questions before placing an order or need help choosing the correct frame size, please contact us at contact.thestickypixels@gmail.com. We are always happy to help.